5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have found is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not because of a lack of continuing excellent management processes.
Security companies London are unlike any seller a property manager usually hires. If you employ a painter, then you can see whether they do their jobs by looking at the walls. However, when you employ a security guard business, how often can you see if the guard company is doing their job including running background checks and drug screenings, providing good training for your own guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it is crucial to employ a method of verification and quality management to ensure that issues connected with the lack of performing these jobs don’t start to happen.
In this guide we will talk five (5) simple actions to enhancing your security guard service and attaining what you imagine as your perfect construction security guard.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your condition is one of these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security company London and inquire does it seem adequate.
Additionally, is your security guard firm performing background and drug screenings on all of your defenses until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another superb way to screen if the guard is a good match for your property is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a lot about what to expect from that guard and it gives you an opportunity to request a different guard if you think it is essential.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the business itself, in several circumstances the guard’s orientation to his delegated property is not quite as complete. We call the orientation for the delegated property”Site Specific Training”. Learn What your site specific training resembles:
• Can it happen at your premises?
• Who does the training?
• How long is each officer trained?
• How long can the security firm double lender? (Double banking is the process of having a seasoned guard working at the same time as the new guard.)
Determine the response to every one of these questions and make certain they fit with what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and also your site specific training to get an understanding of what goes on preparing a guard to operate at your premises.
Guard supervision is one of the more important factors of very good security guard service. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their work is not significant and they start to find themselves as not as a part of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the 2 methods of remote supervision that prove most successful are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re on your premises. These monitoring systems allow the security guard business to track the time and log the activity of the guards while they’re making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports which empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we have found that using a method for guards to check in regularly with the security guard company provides a way of earning certain each guard is secure and alert. Using guards check-in regularly together with the security guard business, at least each 30 minutes, guards feel their security is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your security as you aren’t there. During these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be confident the adviser is not actually a security guard business. If so, your audit is guaranteed to turn up issues with your current security guard business.